You will need to provide us with this information by phone or e-mail so that we can access your device.Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer.Īnd macOS 10.15 (Catalina) has strengthened the security and privacy even further and requires additional permissions to be given to TeamViewer in order to control your Mac. Step 18: With this ID and password we can connect to your computer. Step 17: Go back to the TeamViewer window. Step 15: Now you can see that the second option, Accessibility, is approved in the screen with the three options. Then check the box of TeamViewer QuickSupport. Step 14: First open the lock in the bottom left corner and enter your computer password. Step 12: Under the second option, Accessibility, click on Request Access. Step 11: Now you can see that the status of Screen Recording is green (allowed). Step 10: You will be asked to restart the program. Step 9: Check the option TeamViewer QuickSupport. Step 7: Under Screen Recording, click Request Access. If you don’t get this screen, you can open it via Help > Check system access.
The first two options, Screen Recording and Accessibility, must be allowed. Step 6: You will now be asked to grant access to certain parts of your computer. Step 5: You may receive the following message. Step 4: You will now see the following screen. Step 3: Click the download icon or go to your downloads folder to run the file. Step 2: You will receive a message asking if you want to download the file. In this example, we use Safari to open the link. Step 1: You can download TeamViewer via the link below. Below you can find instructions on how to access TeamViewer via Mac OSX so I can access your computer.
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